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Booking Terms & Conditions

PART I GENERAL TERMS

1. Scope of the Agreement

These general terms apply between Norway’s Best AS and anyone who enters into an agreement with Norway’s Best AS according to the booking confirmation (hereinafter referred to as "the guest”). The agreement may concern accommodations, travel, purchase of other products or services, or a combination of these.

In addition to the general terms in Part I, the specific terms in Part II apply to the booking or purchase of the specific services mentioned therein. In case of conflict between the general and specific terms, the specific terms shall prevail.

2. Who is Responsible?

Norway’s Best AS, PB 42, N-5742 Flåm, organization number 982 897 424, is responsible for all transactions conducted through the website www.norwaysbest.com. Our partners Adyen and Nets AS are responsible for ensuring that credit card numbers and codes are handled securely in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).

3. Our Subcontractors

We are responsible for ensuring that our subcontractors are paid for what you have ordered through us. Our subcontractors are responsible for their part of the program, including comprehensive insurance, permits, equipment, staffing, and compliance with applicable laws and regulations.

4. The Agreement

As the seller, Norway’s Best AS is responsible to the guest for what they are entitled to under the agreement. The suppliers themselves are responsible for tasks carried out by suppliers other than Norway’s Best AS.

5. As the organizer, Norway’s Best AS is obliged to ensure the following:

A written confirmation of the booking is sent to the guest, along with other necessary documents.

Norway’s Best AS is only responsible for the trip as described. Should agreements occur between third parties and the guest, the agreement must be made in writing. All customer data is stored in accordance with Norwegian law, and no personal data will be sold to third parties.

6. Binding Reservation

A reservation is binding as soon as a booking or reservation number is assigned to the guest and payment is completed. It is the guest's responsibility to ensure that the arrival and departure dates, as well as all other essential details of the booking, are correct.

The booking is not completed and not valid in the following cases:

  • The booker has not received an email with a receipt containing the confirmation/reference number.
  • Card payment is interrupted for various reasons, and the payment fails.
  • The payment is not fully or correctly processed, so the amount is not deducted from the account.
  • If you are unsure whether the booking has been correctly completed, please contact us.

7. Payment

The guest must pay 100% of the package cost when booking via www.norwaysbest.com. The guest must bring and present the booking confirmation upon arrival. 3D Secure is enabled for the website. Note that the currency converter displayed during the booking process is only indicative for our international customers. All payments will be made in Norwegian kroner.

The traveler's own travel insurance will apply if illness occurs and the booking must be canceled.

8. Changes in Taxes and Fees

If taxes and/or fees change, leading to a cost increase for the provider after the booking is completed and paid, the price may be increased accordingly for the booker. The price change must be immediately communicated to the booker/guest.

9. Cancellation and Changes

9.1. General

Plans made in advance may change, so we understand that you may need to modify or cancel your reservation. The guest can cancel with Norway’s Best AS, except as provided in this section 9 and the specific cancellation and change terms in Part II below.

Norway’s Best AS and package providers only accept cancellations and changes made by the guest. Norway’s Best AS is obliged to send confirmation of cancellation/change in writing. Cancellation and/or changes must be made in your booking account/My Page or in writing via email to reservation@norwaysbest.com. If you encounter technical issues with your booking account, you can also send an email to reservation@norwaysbest.com or call us at +47 57 63 14 00.

If cancellation occurs before the cancellation deadlines specified in Part II, the full amount will be refunded.

If the reservation is canceled/changed after the cancellation deadline, the amount will not be refunded. Changes are not allowed after the cancellation deadline.

In case of illness, loss of or damage to travel goods, accidents, liability, and similar, we recommend that all our customers ensure they have good insurance agreements before traveling.

9.2. Specific Cancellation Deadlines

  • Fjord Safari: 3 days before departure.
  • Flåmsbana: 24 hours before departure.
  • Fjord Cruise: 48 hours before departure.
  • Arctic Train: 48 hours before departure.
  • All bus products: 48 hours before departure.
  • All other individual products: 7 days before departure.
  • Packages: Our packages consist of several products with different cancellation rules from various providers. Packages are canceled in their entirety. Refunds are regulated by the cancellation rule for each product in the package. Packages can no longer be changed when the first product cancellation rule applies.
  • Accommodation: We offer a wide range of accommodations, and each provider specifies their applicable terms and conditions during the booking process.

10. Pre-purchased Tickets

Pre-purchased tickets entitle you to travel on a specific service at a specific time.

A ticket purchased for a specific departure does not entitle you to travel with another carrier/departure date/departure time than the one shown on the ticket. Unused tickets are non-refundable. It is the guest's/passenger's responsibility to be at the correct stop at the correct time (generally 15 minutes before departure time applies for trains, boats, and buses*).

If the guest/passenger does not show up before the departure time for the reserved bus product, Norway’s Best AS reserves the right to resell the ticket without compensation.

*Please check for each product as there may be deviations.

11. Guest Obligations

To book/enter into an agreement with Norway’s Best AS for a travel package, the guest must be at least 18 years old. At least one person must be 18 years old to stay in the unit.

An exception to the 18-year age requirement applies when booking cabins/apartments in Myrkdalen Fjellandsby, where the booker must be at least 23 years old.

If there is doubt about the age limit, identification must be provided. If the age requirement is not met when the accommodation unit is to be taken over, the cancellation rules (each provider's cancellation rules) apply.

The guest is obliged to follow the rules, instructions, and regulations applicable to travel, accommodation, and other services. Between 11:00 PM and 7:00 AM, the guest must maintain a low noise level out of consideration for other guests. The guest is fully responsible for any damages caused. Norway’s Best AS or their subcontractors have the right to terminate the agreement with immediate effect if the guest or someone in the guest's party behaves disruptively and/or damages the accommodation or surrounding area.

12. Pets on Buses

On routes where pets are allowed, it is the owner's responsibility to ensure that the animal is secured with a leash or in a cage and does not disturb other passengers. The bus driver has the right to exclude both the animal and the owner if the animal is aggressive or disturbs other passengers at any time during the journey.

We inform the guest that Norway’s Best AS’s suppliers may have their own rules and obligations, and the guest is responsible for familiarizing themselves with these.

13. What if Something Goes Wrong?

Any errors/deficiencies must be immediately reported to the responsible party on-site so that the issue can be resolved as quickly as possible. If you do not seek redress during the rental period and thereby fail to give the site the opportunity to correct any deficiencies, you cannot claim compensation afterward.

If a dispute arises between a supplier and a guest regarding quality, errors, or deficiencies that may have occurred before or during the stay, Norway’s Best AS, as an agent, will not be a party to such a case.

15. Force Majeure / Reservation

Norway’s Best AS is not responsible for the consequences of force majeure events. This includes, but is not limited to, severe weather conditions, natural disasters, pandemics, war, strikes, riots, sudden legislative changes, closed facilities, or other circumstances beyond the company's control. In such cases, Norway’s Best AS reserves the right to cancel the booking.

Reservations are made for any publishing or proofreading errors (e.g., pricing errors) on websites and other printed information about the offers provided by the supplier.

16. Governing Law and Dispute Resolution

Norwegian law applies to the agreement between Norway’s Best AS and you as a guest. Any complaints should be directed to Norway’s Best AS or the relevant supplier as soon as possible. If no agreement is reached, the dispute shall be resolved in the local court.

PART II SPECIFIC TERMS

1. FLÅMSBANA

1.1. Travel with Flåmsbana

Resale of tickets for Flåmsbana is not allowed, and the credit card used for the purchase must be brought on the trip and available for inspection.

2. THE FJORDS

2.1. Travel with The Fjords

Please note that Norway’s Best AS reserves the right to change vessels in the fleet due to weather conditions, capacity, and maintenance. Be aware that such changes may occur on short notice. Other vessels may not have the same accessibility for wheelchair users and others with mobility issues. You can get information about the vessels by calling our customer service: (+47) 57 63 14 00.

2.2. Specific Cancellation Deadlines for The Fjords

Cancellations must be made in writing to info@thefjords.no. Otherwise, follow the instructions below and in General Terms section 9.1 above.

The specific cancellation deadlines for reservations with The Fjords are as follows, calculated backward from the start time of the trip:

  • More than 48 hours in advance: 100% refund.
  • Less than 48 hours in advance: 0% refund.

3. MYRKDALEN FJELLANDSBY

3.1. Terms for Lift Pass Purchases

3.1.1. General

Lift passes are personal and cannot be transferred to others. When purchasing lift passes online, there is no right to cancellation or refund, cf. the Right of Withdrawal Act Chapter §22 letter m). This also applies to packages and campaigns containing date-specific lift passes or events.

In case of misuse or violation of the alpine slope rules in Myrkdalen, the pass will be confiscated. These rules can be read at:

3.1.2. Use of Keycard

When purchasing a lift pass online, you can buy it with or without a data medium, e.g., a Keycard. If you purchase a lift pass with an existing Keycard, your ticket will be activated upon the first passage through the turnstile lift. If you purchase a new Keycard online, it can be collected at the destination. If the ski resort has QR/barcode readers at the turnstile lift, the ticket can be downloaded to your smartphone (for offline use) and used for direct access. If the ski resort has a vending machine or pick-up box, the QR/barcode can be used to retrieve your tickets. If the ski resort does not have this, you can go to the ticket office.

3.1.3. Refunds for Lift Passes

Lost passes will not be replaced. Refunds for lift passes or compensation for bad weather, fog, snow, icing, power outages, technical issues, or similar will not be provided. If you are unsure about the weather and conditions, contact the ticket office before purchasing a lift pass. In case of injury or illness, refunds are provided upon presentation of a medical certificate. Refunds for illness or injury will only be issued to the person who is ill or injured and only for the days the lift pass was not used. Early departure due to unforeseen events will not result in a refund. Refunds are not provided for optional days in the season or season passes.

3.1.4. Refunds for Season Passes During a Pandemic

We are committed to ensuring that the season pass in Myrkdalen is a good investment that provides you with many great experiences. Skiing and outdoor activities, with plenty of space on the slopes, should be a safe activity. In the event of a new pandemic, we will plan with good infection control measures to ensure all guests have a safe and enjoyable experience.

For those purchasing season passes, we offer a refund guarantee if the ski resort must close for a significant portion of the season due to a pandemic.

The following refund policy applies during a pandemic:

3.2. Terms for Ski Rental and Ski School Products

For cancellations, the terms stated in Specific Terms Part II, section 3.5, apply correspondingly.

Equipment ordered via myrkdalen.no can be collected at Myrkdalen Sport & Ski Rental, located opposite Myrkdalen Hotel.

Equipment must be returned to Myrkdalen Sport & Ski Rental before 4:00 PM until January 31 and before 4:30 PM until May 1 when the rental period ends.

Compensation will not be provided for rental equipment that cannot be used due to operational stoppages caused by bad weather, power outages, technical issues, or similar.

3.3. Check-in, Check-out, and Arrival for All Accommodation Units in Myrkdalen Fjellandsby

Check-in for all accommodation units is at Myrkdalen Hotel after 4:00 PM on the day of arrival.

Check-out for all accommodation units is at Myrkdalen Hotel before 11:00 AM on the day of departure.

Ski passes sold together with accommodation must be collected at Myrkdalen Hotel.

The reception at Myrkdalen Hotel is open 24 hours, but if the arrival time is after 8:00 PM, we kindly ask to be informed of this by phone or email.

3.4. Specific Terms for Cabins & Apartments

Electricity is included in the price. Firewood is not included and must be ordered separately.

The stay is based on self-catering. Bed linen is mandatory and included in the price when booking. Towels are also included. Made beds (upon request): NOK 300 per person.

The guest is responsible for any damage not caused by normal wear and tear. In the case of an insurance claim, the deductible will be charged to the guest.

The accommodation unit must be left tidy, waste must be placed in the waste bins in the cabin areas, and bed linen rented from Norway’s Best AS must be returned to the reception at Myrkdalen Hotel.

For all our accommodation units, a cleaning fee must be paid. This is included in the price when booking.

Smoking is not allowed in our units, and pets are only allowed in cabins/apartments if this has been agreed upon in writing with Norway’s Best AS.

Quiet hours are between 11:00 PM and 7:00 AM.

3.4. Specific Cancellation Deadlines

Cancellations must be made in writing to kundeservice@myrkdalenhotel.no. Otherwise, follow the instructions below and in General Terms section 9.1 above.

The specific cancellation rules for products booked in connection with Myrkdalen Fjellandsby are described below, and the deadlines are calculated backward from the start time of the trip:

  • More than 20 days before arrival: 100% refund.
  • Between 19 and 10 days before arrival: 50% refund.
  • Less than 10 days before arrival: 0% refund.

Any refund will be made to the credit card used at the time of booking.

Norway's Best AS and its subcontractors are not responsible for unsatisfactory weather conditions, closed facilities, or other circumstances beyond the company's control. The parties may withdraw from the agreement if the purchased product cannot be used due to acts of war, natural disasters, prolonged interruptions of water or electricity supplies, or similar events that neither Norway's Best AS nor the guest could foresee or influence.

3.6. Terms for Changing Bookings

3.6.1. Changing a Booking

Changes to the arrival and/or departure date must be made more than 10 days before arrival. The change must be made via email to kundeservice@myrkdalenhotel.no. Changes may incur an additional charge due to higher prices based on availability and offers.

3.6.2. Norway’s Best Right to Change Accommodation Unit

In the event of unforeseen circumstances beyond Norway's Best AS's control, Norway's Best has the right to move the guest from the booked accommodation unit to an equivalent accommodation unit. Where possible, the guest shall be informed in advance of such changes. Such changes do not entitle the guest to withhold payment for the stay.

3.7. Complaints About the Accommodation

If the guest has complaints regarding their accommodation unit upon arrival or during the stay, they must contact the reception at Myrkdalen Hotel as soon as possible to allow the issue to be resolved.

Complaints submitted at departure or later will not be eligible for financial compensation.