Booking Terms & Conditions
PART I GENERAL TERMS
1. Scope of the Agreement
These general terms apply between Norway’s Best AS and anyone who enters into an agreement with Norway’s Best AS according to the booking confirmation (hereinafter referred to as "the guest”). The agreement may concern accommodations, travel, purchase of other products or services, or a combination of these.
In addition to the general terms in Part I, the specific terms in Part II apply to the booking or purchase of the specific services mentioned therein. In case of conflict between the general and specific terms, the specific terms shall prevail.
2. Who is Responsible?
Norway’s Best AS, PB 42, N-5742 Flåm, organization number 982 897 424, is responsible for all transactions conducted through the website www.norwaysbest.com. Our partners Adyen and Nets AS are responsible for ensuring that credit card numbers and codes are handled securely in accordance with the requirements defined in the Payment Card Industry Data Security Standard (PCI DSS).
3. Our Subcontractors
We are responsible for ensuring that our subcontractors are paid for what you have ordered through us. Our subcontractors are responsible for their part of the program, including comprehensive insurance, permits, equipment, staffing, and compliance with applicable laws and regulations.
4. The Agreement
As the seller, Norway’s Best AS is responsible to the guest for what they are entitled to under the agreement. The suppliers themselves are responsible for tasks carried out by suppliers other than Norway’s Best AS.
5. As the organizer, Norway’s Best AS is obliged to ensure the following:
A written confirmation of the booking is sent to the guest, along with other necessary documents.
Norway’s Best AS is only responsible for the trip as described. Should agreements occur between third parties and the guest, the agreement must be made in writing. All customer data is stored in accordance with Norwegian law, and no personal data will be sold to third parties.
6. Binding Reservation
A reservation is binding as soon as a booking or reservation number is assigned to the guest and payment is completed. It is the guest's responsibility to ensure that the arrival and departure dates, as well as all other essential details of the booking, are correct.
The booking is not completed and not valid in the following cases:
• The booker has not received an email with a receipt containing the confirmation/reference number.
• Card payment is interrupted for various reasons, and the payment fails.
• The payment is not fully or correctly processed, so the amount is not deducted from the account.
If you are unsure whether the booking has been correctly completed, please contact us.
7. Payment
The guest must pay 100% of the package cost when booking via www.norwaysbest.com. The guest must bring and present the booking confirmation upon arrival. 3D Secure is enabled for the website. Note that the currency converter displayed during the booking process is only indicative for our international customers. All payments will be made in Norwegian kroner.
The traveler's own travel insurance will apply if illness occurs and the booking must be canceled.
8. Changes in Taxes and Fees
If taxes and/or fees change, leading to a cost increase for the provider after the booking is completed and paid, the price may be increased accordingly for the booker. The price change must be immediately communicated to the booker/guest.
9. Cancellation and Changes
9.1. General
Plans made in advance may change, so we understand that you may need to modify or cancel your reservation. The guest can cancel with Norway’s Best AS, except as provided in this section 9 and the specific cancellation and change terms in Part II below.
Norway’s Best AS and package providers only accept cancellations and changes made by the guest. Norway’s Best AS is obliged to send confirmation of cancellation/change in writing. Cancellation and/or changes must be made in your booking account/My Page or in writing via email to reservation@norwaysbest.com. If you encounter technical issues with your booking account, you can also send an email to reservation@norwaysbest.com or call us at +47 57 63 14 00.
If cancellation occurs before the cancellation deadlines specified in Part II, the full amount will be refunded.
The cancellation deadline varies depending on the product or service in question. The general cancellation deadline is 48 hours before departure. Specific cancellation deadlines are outlined in section 9.2 below and Part II.In case of illness, loss of or damage to travel goods, accidents, liability, and similar, we recommend that all our customers ensure they have good insurance agreements before traveling.
9.2. Specific Cancellation Deadlines
• Fjord Safari: 3 days before departure.
• Flåmsbana: 48 hours before departure.
• All other individual products: 7 days before departure.
• Packages: Our packages consist of several products with different cancellation rules from various providers. Packages are canceled in their entirety. Refunds are regulated by the cancellation rule for each product in the package. Packages can no longer be changed when the first product cancellation rule applies.
• Accommodation: We offer a wide range of accommodations, and each provider specifies their applicable terms and conditions during the booking process.
• XXLofoten: Separate terms apply – please read their terms here
• Vossvind: Separate terms apply – please read their terms here
You are responsible for ensuring that you read and understand the booking terms applicable to the specific accommodation during the booking process.
9.3 Events
There is no right of withdrawal for the purchase of tickets to events and concerts, except in the case of a cancelled event. Guests are advised to review all practical information on the website prior to arrival. Changes in supporting artists or performance times do not entitle you to a refund. Tickets may not be copied or used more than once; resale at the original price is permitted.
9.3 Ski Passes
When purchasing ski passes online, there is no right to cancellation or refund, cf. the Right of Withdrawal Act, Section 22, letter m). This also applies to packages and campaigns that include date-specific ski passes or date-specific events.
Cancellation deadlines for ski pass purchases are regulated by the terms set out in Part II, Section 3.
There is no right of withdrawal when purchasing ski passes, cf. the Right of Withdrawal Act, Section 22, letter m). This applies regardless of whether the ski pass is purchased online, at a ticket office, or by other means, and also applies to packages and campaigns that include date-specific ski passes or events.
As a general rule, no refunds are granted after the ski pass has been purchased. However, the following special refund rules apply:
• Illness or injury: A proportional refund may be granted upon presentation of a medical certificate. The refund applies only to the person who is ill or injured, and only for the days the ski pass can be documented as unused.
• Operational disruptions: Refunds in the event of operational disruptions may be granted to the extent specified in the terms for the relevant destination, cf. Part II.
• Loss of pass: Lost ski passes are not replaced unless otherwise stated in the terms for the relevant destination, cf. Part II.
• Weather and operating conditions: No refunds are given due to poor weather, fog, snow, icing, power outages, technical issues, or similar conditions. Guests are encouraged to contact the ticket office at the relevant destination if there is uncertainty regarding weather or slope conditions before purchase.
• Early departure: No refunds are given for early departure due to unforeseen events.
• Season passes and flexible days: No refunds are given for season passes or flexible-use days within a season, unless otherwise specifically agreed or stated in the terms for the relevant destination, cf. Part II.
Additional terms for ski passes, including any destination-specific refund rules, are governed by Part II for the relevant destination.
10. Pre-purchased Tickets
Pre-purchased tickets entitle you to travel on a specific service at a specific time.
A ticket purchased for a specific departure does not entitle you to travel with another carrier/departure date/departure time than the one shown on the ticket. Unused tickets are non-refundable. It is the guest's/passenger's responsibility to be at the correct stop at the correct time (generally 15 minutes before departure time applies for trains, boats, and buses*).
If the guest/passenger does not show up before the departure time for the reserved bus product, Norway’s Best AS reserves the right to resell the ticket without compensation.
*Please check for each product as there may be deviations.
A valid ticket must be presented before boarding (digital or printed).
11. Guest Obligations
To book/enter into an agreement with Norway’s Best AS for a travel package, the guest must be at least 18 years old. At least one person must be 18 years old to stay in the unit.
An exception to the 18-year age requirement applies when booking cabins/apartments in Myrkdalen Fjellandsby, where the booker must be at least 23 years old.
If there is doubt about the age limit, identification must be provided. If the age requirement is not met when the accommodation unit is to be taken over, the cancellation rules (each provider's cancellation rules) apply.
The guest is obliged to follow the rules, instructions, and regulations applicable to travel, accommodation, and other services. Between 11:00 PM and 7:00 AM, the guest must maintain a low noise level out of consideration for other guests. The guest is fully responsible for any damages caused. Norway’s Best AS or their subcontractors have the right to terminate the agreement with immediate effect if the guest or someone in the guest's party behaves disruptively and/or damages the accommodation or surrounding area.
12. Pets on Buses
On routes where pets are allowed, it is the owner's responsibility to ensure that the animal is secured with a leash or in a cage and does not disturb other passengers. The bus driver has the right to exclude both the animal and the owner if the animal is aggressive or disturbs other passengers at any time during the journey.
We inform the guest that Norway’s Best AS’s suppliers may have their own rules and obligations, and the guest is responsible for familiarizing themselves with these.
13. What if Something Goes Wrong?
Any errors/deficiencies must be immediately reported to the responsible party on-site so that the issue can be resolved as quickly as possible. If you do not seek redress during the rental period and thereby fail to give the site the opportunity to correct any deficiencies, you cannot claim compensation afterward.
If a dispute arises between a supplier and a guest regarding quality, errors, or deficiencies that may have occurred before or during the stay, Norway’s Best AS, as an agent, will not be a party to such a case.
14. Right of Withdrawal
The provisions of the Right of Withdrawal Act give a consumer the right to withdraw from their purchase (right of withdrawal) within the first fourteen (14) days after the purchase was made. There are several exceptions for services and products exempt from the right of withdrawal under Section 22 of the Right of Withdrawal Act. This includes, among other things:
• Lift passes, packages, and campaigns containing date-specific services or events.
• Package tours, accommodation, transportation, catering services, equipment rental, or activities to be delivered on a specific date or within a specific time frame.
For products and services not exempt from the right of withdrawal, the guest can withdraw from the purchase within 14 days from the agreement date, provided the guest notifies Norway’s Best AS within the deadline. Guests wishing to withdraw from their purchase must use the withdrawal form available here. If the guest has the right to withdraw, Norway’s Best AS will refund the amount paid for the product. The right of withdrawal only applies if the product or service has not been used.
15. Force Majeure / Reservation
Norway’s Best AS is not responsible for the consequences of force majeure events. This includes, but is not limited to, severe weather conditions, natural disasters, pandemics, war, strikes, riots, sudden legislative changes, closed facilities, or other circumstances beyond the company's control. In such cases, Norway’s Best AS reserves the right to cancel the booking without the customer being entitled to a refund or compensation. The customer is encouraged to contact their travel insurance provider for any claims for coverage.
Reservations are made for any publishing or proofreading errors (e.g., pricing errors) on websites and other printed information about the offers provided by the supplier.
16. Governing Law and Dispute Resolution
Norwegian law applies to the agreement between Norway’s Best AS and you as a guest. Any complaints should be directed to Norway’s Best AS or the relevant supplier as soon as possible. If no agreement is reached, the dispute shall be resolved in the local court.
PART II SPECIFIC TERMS
1. FLÅMSBANA
1.1. Travel with Flåmsbana
Resale of tickets for Flåmsbana is not allowed, and the credit card used for the purchase must be brought on the trip and available for inspection.
2. THE FJORDS
2.1. Travel with The Fjords
Please note that Norway’s Best AS reserves the right to change vessels in the fleet due to weather conditions, capacity, and maintenance. Be aware that such changes may occur on short notice. Other vessels may not have the same accessibility for wheelchair users and others with mobility issues. You can get information about the vessels by calling our customer service: (+47) 57 63 14 00.
2.2. Specific Cancellation Deadlines for The Fjords
Cancellations must be made in writing to info@norwaysbest.com. Otherwise, follow the instructions below and in General Terms section 9.1 above.
The specific cancellation deadlines for reservations with The Fjords are as follows, calculated backward from the start time of the trip:
• More than 48 hours in advance: 100% refund.
• Less than 48 hours in advance: 0% refund.
3. MYRKDALEN FJELLANDSBY
3.1. Terms for Lift Pass Purchases
3.1.1. General
Lift passes are personal and cannot be transferred to others. When purchasing lift passes online, there is no right to cancellation or refund, cf. the Right of Withdrawal Act Chapter §22 letter m). This also applies to packages and campaigns containing date-specific lift passes or events.
In case of misuse or violation of the alpine slope rules in Myrkdalen, the pass will be confiscated. These rules can be read at:
3.1.2. Use of Keycard
When purchasing a lift pass online, you can buy it with or without a data medium, e.g., a Keycard. If you purchase a lift pass with an existing Keycard, your ticket will be activated upon the first passage through the turnstile lift. If you purchase a new Keycard online, it can be collected at the destination. If the ski resort has QR/barcode readers at the turnstile lift, the ticket can be downloaded to your smartphone (for offline use) and used for direct access. If the ski resort has a vending machine or pick-up box, the QR/barcode can be used to retrieve your tickets. If the ski resort does not have this, you can go to the ticket office.
3.1.3. Refunds for Lift Passes
Lost passes will not be replaced. Refunds for lift passes or compensation for bad weather, fog, snow, icing, power outages, technical issues, or similar will not be provided. If you are unsure about the weather and conditions, contact the ticket office before purchasing a lift pass. In case of injury or illness, refunds are provided upon presentation of a medical certificate. Refunds for illness or injury will only be issued to the person who is ill or injured and only for the days the lift pass was not used. Early departure due to unforeseen events will not result in a refund. Refunds are not provided for optional days in the season or season passes.
3.1.4. Refunds for Season Passes During a Pandemic
We are committed to ensuring that the season pass in Myrkdalen is a good investment that provides you with many great experiences. Skiing and outdoor activities, with plenty of space on the slopes, should be a safe activity. In the event of a new pandemic, we will plan with good infection control measures to ensure all guests have a safe and enjoyable experience.
For those purchasing season passes, we offer a refund guarantee if the ski resort must close for a significant portion of the season due to a pandemic.
The following refund policy applies during a pandemic:
Number of opening days Refund of paid annual pass price
< 100 dager 20 %
< 75 dager 40 %
< 50 dager 60 %
< 25 dager 80 %
3.2. Terms for Ski Rental and Ski School Products
For cancellations, the terms stated in Specific Terms Part II, section 3.5, apply correspondingly.
Equipment ordered via norwaysbest.no be collected at Myrkdalen Sport & Ski Rental, located opposite Myrkdalen Hotel.
Equipment must be returned to Myrkdalen Sport & Ski Rental before 4:00 PM until January 31 and before 4:30 PM until May 1 when the rental period ends.
Compensation will not be provided for rental equipment that cannot be used due to operational stoppages caused by bad weather, power outages, technical issues, or similar.
3.3. Check-in, Check-out, and Arrival for All Accommodation Units in Myrkdalen Fjellandsby
Check-in for all accommodation units is at Myrkdalen Hotel after 4:00 PM on the day of arrival.
Check-out for all accommodation units is at Myrkdalen Hotel before 11:00 AM on the day of departure.
Ski passes sold together with accommodation must be collected at Myrkdalen Hotel.
The reception at Myrkdalen Hotel is open 24 hours, but if the arrival time is after 8:00 PM, we kindly ask to be informed of this by phone or email.
3.4. Specific Terms for Cabins & Apartments
Electricity is included in the price. Firewood is not included and must be ordered separately.
The stay is based on self-catering. Bed linen is mandatory and included in the price when booking. Towels are also included. Made beds (upon request): NOK 300 per person.
The guest is responsible for any damage not caused by normal wear and tear. In the case of an insurance claim, the deductible will be charged to the guest.
The accommodation unit must be left tidy, waste must be placed in the waste bins in the cabin areas, and bed linen rented from Norway’s Best AS must be returned to the reception at Myrkdalen Hotel.
For all our accommodation units, a cleaning fee must be paid. This is included in the price when booking.
Smoking is not allowed in our units, and pets are only allowed in cabins/apartments if this has been agreed upon in writing with Norway’s Best AS.
Quiet hours are between 11:00 PM and 7:00 AM.
3.5. Specific Cancellation Deadlines
Cancellations must be made in writing to kundeservice@myrkdalenhotel.no. Otherwise, follow the instructions below and in General Terms section 9.1 above.
The specific cancellation rules for products booked in connection with Myrkdalen Fjellandsby are described below, and the deadlines are calculated backward from the start time of the trip:
• More than 20 days before arrival: 100% refund.
• Between 19 and 10 days before arrival: 50% refund.
• Less than 10 days before arrival: 0% refund.
Any refund will be made to the credit card used at the time of booking.
Norway's Best AS and its subcontractors are not responsible for unsatisfactory weather conditions, closed facilities, or other circumstances beyond the company's control. The parties may withdraw from the agreement if the purchased product cannot be used due to acts of war, natural disasters, prolonged interruptions of water or electricity supplies, or similar events that neither Norway's Best AS nor the guest could foresee or influence.
3.6. Terms for Changing Bookings
3.6.1. Changing a Booking
Changes to the arrival and/or departure date must be made more than 10 days before arrival. The change must be made via email to kundeservice@myrkdalenhotel.no. Changes may incur an additional charge due to higher prices based on availability and offers.
3.6.2. Norway’s Best Right to Change Accommodation Unit
In the event of unforeseen circumstances beyond Norway's Best AS's control, Norway's Best has the right to move the guest from the booked accommodation unit to an equivalent accommodation unit. Where possible, the guest shall be informed in advance of such changes. Such changes do not entitle the guest to withhold payment for the stay.
3.7. Complaints About the Accommodation
If the guest has complaints regarding their accommodation unit upon arrival or during the stay, they must contact the reception at Myrkdalen Hotel as soon as possible to allow the issue to be resolved.
Complaints submitted at departure or later will not be eligible for financial compensation.
4. NARVIKFJELLET
4.1 Ski Passes
Lift passes are personal and may not be transferred.
In the event of loss of a season pass/annual pass, a new one can be purchased for a fee of NOK 100, plus a new Axess chip card for NOK 100.
In the event of misuse or breach of the alpine piste rules, the lift pass may be invalidated without compensation.
There is no right of withdrawal for lift passes, cf. the Right of Withdrawal Act § 22 letter m, as lift passes are considered a service tied to leisure activities for a specific date or period. Unless otherwise expressly provided by these terms, no refund is given for lift passes after purchase.
No compensation/refund is given due to alpine competitions/championships and closed lifts or slopes in connection with this, provided that Narvikfjellet has informed about the event at least 14 days in advance. For annual and season pass holders, information about major alpine events (duration over 3 days) that affect the number of available lifts and slopes during the pass validity period shall be available before the time of purchase. The guest is responsible for acquainting themselves with the season's opening times and events before purchasing a personal lift pass.
Axess cards are mandatory for all types of lift passes due to the contactless ticket system. If you have an Axess card without technical issues, it can be recharged and reused. If you do not have an Axess card, one can be purchased for NOK 100 in addition to the lift pass price. This does not apply to single rides with the Gondola, where a paper ticket is used.
Children aged 0–6 years get a free lift pass when using a helmet and Axess card. All children under 7 years must carry an Axess card with a valid lift pass.
The guest is responsible for presenting a discount coupon/voucher/gift card/student ID before purchasing a lift pass. No refund is given afterwards.
Groups of more than 10 people can get a group discount on lift passes at Narvikfjellet against collective payment. Requests for group discounts should be sent to booking@narvikfjellet.no.
There is no right of withdrawal/deposit on Axess cards.
The guest is obliged to familiarise themselves with which lifts are running and which slopes are open before purchasing a lift pass.
Purchased lift passes are non-refundable.
We reserve the right to changes in lift and piste offerings due to matters referred to in clause 6, including, but not limited to, weather conditions, technical issues, safety assessments or other circumstances beyond our control. Such changes do not entitle to a refund.
The guest is obliged to familiarise themselves with the resort's opening hours before purchasing a lift pass. Opening hours are available on Narvikfjellet.no at all times.
The guest is obliged to assess weather and slope conditions in relation to their skiing/snowboarding skills before purchasing a lift pass. No refund is given afterwards.
Narvikfjellet is responsible for ensuring that information about which lifts and slopes are in operation is made available to guests via ordinary information channels.
The responsibility includes publishing correct and updated information based on the prevailing operational conditions.
Refund for operational interruptions, see further under clause 13.
Refund due to illness or injury: In case of illness or injury, the cardholder is entitled to a proportionate refund of the card fees for the time the card could not be used. The injury or illness must, upon request, be documented by a medical certificate.
We provide free tickets for assistants with valid assistant certificates.
4.2 Ski Rental
Valid identification is mandatory when renting equipment. This also applies to pre-booked and paid equipment.
To rent equipment at Narvikfjellet AS, the guest must be over 18 years old or accompanied by a guardian who is at least 18 years old.
All payment is made in advance. Refund of the rental fee is made only in case of illness or injury upon presentation of a medical certificate.
Change of the booking's validity date can, by written agreement with Narvikfjellet via e-mail to booking@narvikfjellet.no, be made up to 48 hours before the original validity start. Changes are subject to availability and Narvikfjellet's prevailing terms. Requests received after the deadline may be rejected.
Alpine skis can easily be confused. Remember what the skis look like (keep receipt where barcodes are noted) and where you place the skis! It is not permitted to leave, rent out or sell rented equipment.
Equipment must only be used on marked and prepared slopes. Damage to the equipment due to other use must be compensated.
The lessor is not responsible for theft of the equipment. During the rental period, the renter is responsible for keeping the equipment in a safe place. In the event of theft, the renter must compensate the equipment provider.
The lessor is not liable for personal injuries sustained by the renter, property or third parties during the rental period.
The equipment must be returned during the lessor's opening hours when the rental period ends.
It is the renter's responsibility to approve the equipment before use.
The renter acknowledges that the binding on alpine skis is of the release type. This reduces the risk of injury but is not a guarantee of safety. Snowboards do not have release bindings.
When renting avalanche equipment, a deposit of NOK 300 is required upon collection. The deposit is refunded when the equipment is returned in its original condition.
4.3 Ski school
Payment for ski school must be made before the lesson starts, either online or over the counter. Refunds are made only in case of illness/injury upon presentation of a medical certificate.
No refund is given for cancellation of ski school. Change of the lesson's validity date can, by written agreement with Narvikfjellet via e-mail to booking@narvikfjellet.no, be made up to 48 hours before the original validity start. Changes are subject to availability and Narvikfjellet's prevailing terms. Requests received after the deadline may be rejected.
Parents/guardians must inform the ski school of any special needs the child may have before the lesson starts, and ensure the child arrives prepared with suitable clothing and necessary nourishment. This is to ensure safe participation and the best possible outcome of the instruction.
4.4 Activities
To cancel or change a booked activity, contact booking@narvikfjellet.no.
Payment for the activity must be made before the activity starts, either online or over the counter.
Cancellation can be made free of charge up to 7 days before the activity day unless otherwise specified.
Cancellation between 2–6 days before arrival: 50% refund.
Cancellation after 48 hours before the start time: no refund.
Cancellation terms for groups of 10 persons or more will depend on group size and the nature of the activity. The conditions will be specified in each group booking.
In case of illness and a medical certificate, a full refund is given.
Narvikfjellet reserves the right to cancel the activity if it is not safe to carry out the activity (for example due to weather). In such a cancellation, a full refund will be given unless the parties agree to change the time of the activity.
Narvikfjellet reserves the right to cancel the activity if conditions are not met, such as a minimum number of participants, etc. If this occurs, the booker will be notified the day before the activity. If the booker does not accept a change of time, a full refund will be given.
These terms apply to paid activities organised by and at Narvikfjellet.
4.5 Events
Changes and cancellations of a booked event must be made in writing to booking@narvikfjellet.no.
Cancellation terms 0–99 persons:
• 30+ days before arrival date: free cancellation
• 15–29 days: 50% reduction without fee
• 7–14 days: 25% reduction without fee
• 0–6 days: 10% reduction without fee
• Cancellation terms 100+ persons:
60+ days before arrival date: free cancellation
• 30–59 days: 50% reduction without fee
• 15–30 days: 25% reduction without fee
• 6–14 days: 10% reduction without fee
• Payment for groups 0–99 persons: 50% deposit is paid by credit card or invoice 30 days before arrival. Balance is paid afterwards.
Payment for groups 100+ persons: 50% deposit is paid by credit card or invoice 60 days before arrival. Balance is paid afterwards.
When invoicing companies, we will require an organisation number and carry out a credit check.
When invoicing private individuals, we will require a personal identification number.
The booker is responsible for providing correct information to Narvikfjellet regarding the booking.
Narvikfjellet is responsible for executing the booked activity/service/catering in accordance with the booking.
4.6 Ski Safety
In cooperation with Norwegian Alpine Resorts and Mountain Destinations:
• We encourage all our ski guests to wear helmets, show consideration for other skiers and snowboarders and follow the skiing code of conduct. It should be safe to ski with us, and we all share the responsibility for safe conduct.
• Responsibility to avoid injury: You must behave so that you do not injure yourself or others.
• Adjust your speed to conditions: You must ski in control, adjust speed and manner of skiing according to skill, terrain, conditions and traffic on the slopes.
• Right of way: If you come from behind (from above), you are responsible for avoiding collisions.
• Overtaking/downhill racing: It is forbidden to ski straight out except during organised training. If you pass another skier/snowboarder, you must give them sufficient space for both controlled and uncontrolled movements.
• Starting, entering or turning uphill on a slope: If you enter or turn uphill on a slope, ensure that this is done without endangering yourself or others. The same applies after stopping.
• Do not stop/sit in narrow or unobserved places.
• On foot in the slope: If you are on foot, you must only use the edges of the slope.
• Ski stoppers/leashes: Ski stoppers/leashes are mandatory. Check that bindings are correctly adjusted.
• Respect signs: Follow signage, markings and instructions.
• Help in the event of accidents: In case of injury, everyone has a duty to help. Witnesses and contributors must provide personal details. Alpine skiing is associated with some risk; therefore, exercise caution. Intoxication and skiing do not go together. Breach of the skiing code may result in expulsion from the resort and invalidation of the lift pass without refund.
4.7 Operational Disruptions
Refunds for operational interruptions are only given in the cases and to the extent set out below.
In the event of an operational interruption — that is, lift stoppage and/or when more than 50% of the total slope offering at the time of purchase cannot be used — the cardholder is entitled to a proportionate refund for the time the lift pass cannot be used. The operational interruption must have a minimum duration of 30 minutes and the sum of operational interruptions must constitute more than 1/3 of the lift pass's validity period. No refund is given for day passes, half-day passes or hourly passes.
Operational interruptions outside the resort's control (force majeure): In the event of operational interruptions that are outside the resort's control, the refund shall correspond to 50% of the proportionate refund to which the cardholder would otherwise be entitled under the preceding paragraph. This applies to operational interruptions caused by, for example, snow, weather and wind conditions, avalanches, lightning strikes, flooding, fire, power outages, pandemics, strikes, etc., and which are circumstances the resort could not reasonably have taken into account at the time of purchase. It is up to the resort to document that the operational interruption was due to such circumstances and that the resort did not have the opportunity to avoid or overcome the consequences of these.
Based on the aforementioned provision, it must be clear that the cardholder is not entitled to the full purchase price, only a proportionate refund for the time the season pass cannot be used. The maximum amount that may be claimed refunded in case of lack of snow is 50% of the lift pass purchase price. This presupposes that the resort is unable to open for the season. On the other hand, if the resort remains open for more than 1/3 of the season, the cardholder is not entitled to a refund.
In other words, it is for closed days exceeding 1/3 of the season's total number of ski days that the cardholder may claim a refund. The refund shall be 50% of the proportionate share of the time the lift pass cannot be used. This is a calculation where the lift pass's value must be divided by the number of days in the season. This "daily rate" is decisive for the amount of the refund claim.
It follows that any refund claim cannot be settled until after the season has ended. Until the end of the season, the resort owner may therefore reject any refund claims. Any claims for refund shall be directed to the resort owner after this time.
4.8 Gondola Tickets
Gondola tickets are non-refundable, unless a valid medical certificate is presented documenting illness or another health condition that means the ticket cannot be used.
Change of the ticket's validity date can, by written agreement with Narvikfjellet via e-mail to booking@narvikfjellet.no, be made up to 48 hours before the original validity start. Changes are subject to availability and Narvikfjellet's prevailing terms. Requests received after the deadline may be rejected.
4.9 Accommodation at Camp 291 & Basecamp Narvik
4.9.1 Booking and Reservation
The booker must be at least 20 years old.
Check the confirmation you receive by email so that it is in accordance with the booking.
A booking is binding as soon as a booking number has been assigned to the guest and payment has been completed/agreed. It is the booker's responsibility to check that arrival and departure dates and other relevant information in the booking are correct.
Group bookings for accommodation must be made in writing to booking@narvikfjellet.no.
The booker is responsible for providing correct information.
4.9.2 Payment and Settlement
For bookings/purchases, the total amount must be paid. The guest will receive an electronic booking confirmation sent by email to the specified email address.
Narvikfjellet uses the payment solution from Nets and you can pay with Visa, Mastercard, Maestro, Visa Prepaid, BankAxcept, Amex.
When paying on site/drop-in, foreign currency is not accepted.
When invoicing companies, an organisation number is required and possibly a credit check. We operate with 14 days credit, unless otherwise agreed. Payment by invoice must be agreed in advance.
When invoicing private guests, a personal identification number is required. Here too, 14 days payment terms apply. Payment by invoice must be agreed in advance.
No refund is given for paid additional products/services that for various reasons are not used.
4.9.3 Cancellations and Changes
Requests to change or cancel a booking must be sent in writing to booking@narvikfjellet.no.
Bookings made via third-party channels must be changed or cancelled directly through the channel where the booking was made.
Extension of a stay/booking cannot be guaranteed and depends on availability. Prices may also vary.
Bookings made by phone/email/reception can be changed/cancelled to booking@narvikfjellet.no.
Cancellation terms are the same regardless of how/where the booking was made.
Cancellation terms for Basecamp Narvik:
• Cancellation 0–2 days before arrival: 100% fee (Changes/cancellations must be made by 12:00)
• Cancellation 3–7 days before arrival: 50% fee (Changes/cancellations must be made by 12:00)
• Cancellation 8 days or more before arrival: 0% fee
Cancellation terms for Camp 291:
• Cancellation 0–7 days before arrival: 100% fee (Changes/cancellations must be made by 12:00)
• Cancellation 8–14 days before arrival: 50% fee (Changes/cancellations must be made by 12:00)
• Cancellation 15 days or more before arrival: 0% fee
In case of unforeseen events that cause the stay to be interrupted/shortened, no refund is given. Narvikfjellet recommends all guests to take out travel insurance in advance, and any compensation claims should be directed there.
4.9.4 During the Stay
The lessor is not responsible for any self-inflicted personal injuries during the stay.
The renter is responsible for damage to buildings and inventory resulting from negligent or deliberate actions during the stay.
In the event of damage or destruction of inventory at Basecamp Narvik / Camp 291, a fee corresponding to the cost of repair or replacement will be charged, depending on the extent of the damage.
The lessor is not responsible for the guest's valuables stored in and around the accommodation.
Lost property (found items) is stored for 3 months (in accordance with the Lost Property Act). Items of high value are then handed over to the Police. Items of lower value are destroyed and discarded. Costs related to pickup/shipping are charged to the customer. For shipment (domestic and international) the guest must arrange and pay for the shipping label, collection and postage. We pack the item securely.
If the rules in the cabin book (link in the booking and physically available in all cabins) are not followed, this may result in a monetary compensation claim against the guest, depending on the scope of the violation.
If the guest violates the smoking ban in one of our units, a fee will apply:
• Basecamp — NOK 5,000 per room and NOK 7,000 for the Polar Suite.
• Camp 291 — NOK 5,000 per small cabin and NOK 7,000 per large cabin.
Accommodation applies only to the number of guests specified in the booking confirmation.
As a guest you are responsible for reading and familiarising yourself with practical information for your stay.
In cases where a chip or physical key has been handed out to the guest, the guest is responsible for returning the chip/key before departure. If the chip/key is not returned upon departure, a fee will be charged:
• Physical key: NOK 500
• Chip: NOK 150
4.9.5 Deviations
Deviations or defects in ordered goods/services must be reported immediately so that Camp 291 and Basecamp Narvik can rectify the deviation. More information is available in the cabin rules and on the website.
4.9.6 Changes to Terms
Narvikfjellet AS reserves the right to change the terms with immediate effect. The latest version of these terms will always be available on Narvikfjellet.no.
The terms apply from the time of booking until the end of departure control of the accommodation unit.
5. POLAR PARK
5.1 Wolf Visit Terms
To participate in a wolf visit, the following conditions must be met:
• Visitors must be present punctually at the agreed start time for the wolf visit.
• Age limit: 18 years.
• Minimum height: 160 cm.
• Visitors must be able to speak and understand both Norwegian and English, and be able to understand and follow instructions given by guides.
• Visitors must be in good physical shape. Lameness, or use of cane, crutches or similar aids, is not permitted.
• Guests with underlying and chronic illnesses that may cause seizures may not participate. Individual cases will be assessed.
• Pregnant women are not allowed to participate in wolf visits.
The following are not permitted during the wolf visit:
• Being under the influence of alcohol, drugs or strong medications marked with a red triangle.
• Wearing outerwear in wool, leather, fleece or other "fluffy" materials.
• Shoes made of sheepskin or wool.
• Leather shoes that have recently been treated with leather grease. Leather shoes without such treatment can be used.
If the terms are not met, Polar Park may refuse participation without this giving the right to a refund, unless otherwise required by mandatory legislation.
5.2 Booking
Due to limited staffing related to the wolves, Polar Park only offers private wolf visits. Wolf visits can be booked for individuals or groups, with a maximum of 10 people per visit.
Booking is done by phone +47 48 24 00 00 or email to booking@polarpark.no.
5.3 Payment
Confirmed bookings require a non-refundable deposit of 30% of the total price. The booking is not considered final until the deposit has been received.
Full payment for accommodation and programme must be received by Polar Park AS no later than 1 month before arrival.
A fixed late fee of NOK 750 will apply in case of late arrival to wolf visits and guided tours.
A fee is charged for arrival more than 15 minutes after the agreed start time and covers additional staffing and necessary adjustments to the programme.
In case of delay beyond 30 minutes, Polar Park reserves the right to shorten or cancel the wolf visit without refund.
5.4 Changes & Cancellation
Polar Park AS accepts only cancellations and changes made by the booker. All cancellations and/or changes of activities, experiences or services must be submitted in writing to booking@polarpark.no.
Changes to arrival date can only be made if practically possible, and must be confirmed in writing by Polar Park AS. A change fee may apply.
Confirmed tickets for wolf visits are not covered by the Right of Withdrawal Act, cf. Right of Withdrawal Act § 22 letter m, and are non-refundable in case of cancellation by the customer. This means that neither the deposit paid nor any remaining payment will be refunded in the event of the customer's cancellation.